We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal Etransfer.
We now offer Sezzle if you would like to make payments.
FAQ
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@redshift7.ca just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Unfortunately at times manufactuters cancel a product unexpectedly.
Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@redshift7.ca, we may be able to cancel your order before it’s processed.
Can I alter my order?
Yes, just send an email to sales@redshift7.ca with your request.
When will my order arrive?
Orders that require shipping within the Canada will be delivered within three to 7 days, depending on your preferred shipping method. Shipping to countries outside of the Canada. may take up to 12 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
We ship to Canada and the US.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered.
We use a shipping calculator that automatically combine ships. At checkout once you enter your shipping location the shipping will be calculated.
New! Flat rate shipping start at $12.95 in Canada and $10.60usd to the United States.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.
The buyer is responsible for shipping to and from and will be deducted from the refund.
How do I return an item?
Please contact our customer service team via sales@redshift7.ca. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return label by email. You need to print this off and attach it to the packaging of the product when returning it to us. The buyer is responsible for the cost of shipping to and from and this will be deducted from the refund.